If you are interested in our services and wish to learn more, the following provides additional information. However, the best way is to try our services for yourself, because we are convinced that after you have, you will have no questions or doubts regarding their quality and reliability. Young, energetic and flexible, we can adapt to each client’s unique needs and preferences.
  • Who will clean my home?
    Our carefully selected, vetted, and highly professional cleaners. We maintain a database of skilled cleaners. All the cleaners must undergo a thorough screening process to determine if they are considered the right, reliable and trustful type of person for the role.
  • Are you insured ?
    Yes. We have Public Liability policy. Please familiarize yourself with the terms of the insurance cover upon request.
  • Do I have to stay at home when my home is cleaned?
    It is up to you. We are entrusted with the keys of many clients’ homes and guarantee that they are in safe hands. New clients often believe that if they are not home, the cleaners won’t work as hard. This is not true with our employees, as you will see when you return home.
  • Who keeps the keys to my home?
    You must decide which is the best way to give access to your property. You may consider giving your cleaner a key to your house so that they can work whilst you are out. This is entirely up to you.
  • Once I give you my account details, can you take whatever you want from my account?
    Direct debit is the easiest method of payment as it can be set up by phone. All payments are covered by the Direct Debit Guarantee.
  • What specific things do you clean?
    We clean everything: from the ceiling (cobwebs, lamps, etc.) to the worktops and floor. New customers will often ask whether we can occasionally clean the skirting boards. We do this every time and it is an integral part of the cleaning process. When removing dust, we lift the items rather than cleaning around them. It is our belief that not only should the rug be clean, but underneath it as well.
  • Can the cleaners change the bed linen or to do the ironing?
    Yes, the cleaners do ironing for many of our clients and perform it in a professional manner. In addition, they can change the bed linen and perform many other tasks in accordance with the client’s needs.
  • Why is the monthly fee more than four weeks?
    We operate calendar monthly and therefore the fees are calculated using 4 1/3 weeks per months
  • Can I cancel or re -schedule the service?
    Yes, you can cancel the service. You must give the cleaner at least 48 hours notice if you want to cancel or re-schedule the service. Our Fee will remain payable but you will not need to pay the Cleaner. If you fail to comply with this rule, you will pay the cleaner 50% of the cleaning fee and the full payment of our fee is applicable. For cancellations within 12 hours of the agreed time, 100% of all fees are applicable.
  • Do I need to be at home during the cleaning services?
    No, though you should feel comfortable being at home if you choose.
  • Do I need to supply cleaning products and equipment on the day of cleaning?
    Yes, the client must equip the cleaners with cleaning products and equipment. Also, hot water and electricity need to be present during the duration of the clean.
  • What if I want to change the number of hours?
    Just give us a call and we will adjust the fee.
  • Do I get a refund if I don’t use the cleaner?
    No, because we allocate cleaner’s time to client and we can’t use the cleaner for any other clients on the time booked. Therefore, the agency fee is still payable for any time you may choose not to have the cleaner in. However, the cleaner is only paid for hours worked.
  • What about times where my cleaner is sick or on holiday?
    Just give us a call as soon as you need a replacement cleaner. The substitute cleaner is NOT automatically provided.
  • What if I am not happy with the cleaner you have sent?
    We will make all our efforts to introduce you the skilled cleaner to your full satisfaction. Sometimes might happen that you might be not satisfied with the introduced cleaner. If you ask us to change the cleaner, we will do this for your satisfaction.
  • Can I use my cleaner without going through H & W Team?
    Absolutely not. We spend a great deal of time and money sourcing and vetting cleaners. Therefore, you can not directly employ or other ways to use the service of the cleaner without us.